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FAQ

Frequently Asked Questions

Please call our Customer Support Line (0201-344-8697 or 0912-905-7452) or email [email protected]. Outages are usually resolved within a few hours.

Payments can be made through mobile platforms, POS agents in your community, or via our upcoming customer portal.

Yes. Reach out to our support team to explore available options for your location and usage needs.

This model allows customers to pay only for the electricity they use, without upfront costs. Our team installs prepaid meters for transparency and control.

Use our “Report an Issue” form below or contact us via phone/email.

Contact Customer Support. A technician will be dispatched to inspect and replace the meter if necessary.